FAQ

Where is the shop?
The shop is located at 20 Park Hill Rd. E. in Cambridge. The entrance is the glass door facing Food Basics on Park Hill Rd. The shop is through the door on the left and up the stairs on the second floor. 

I can’t make it to the shop during your open hours but really want to check it out - are you ever there at different times?
Yes, I am often there outside my open hours. Just message me and let me know what time you’re hoping to pop by and I will do my best to make it work!

I want my stone turned into a pendant - can you do that?
Yes, if you have a stone that you would like turned into a wire wrapped pendant please reach out to me directly via message on instagram or facebook, or on the contact form here. You're also welcome to pop by the shop and show me the piece. 

I saw a piece I liked but it sold - can you make another one? 
Given the nature of crystals, and handmade items, its not possible to make two exactly the same, but I can make another very similar! Just reach out to me

How often do you restock items?
New items are added everyday. If there was something you're hoping to buy that has sold out please message me and I will do my best to get it in stock asap 

I’m looking for a specific stone/shape/ tarot deck/book etc, can you get it in stock?
Yes, let me know what you’re looking for and 9 times out of 10 I can have it for you by the following week. If you need it sooner, let me know and I’ll see what I can do. 

Can I request a specific crystal or intention for a piece?
Absolutely! Whether you’re looking for a piece to support love, protection, abundance, or something totally unique, I can create something just for your needs.

Do you offer tarot or oracle readings?
Not at the moment, but we do occasionally have guests come in to offer readings in store, and offer workshops to help you learn to read tarot. I also sell beautifully curated tarot and oracle decks, plus accessories like bags, cloths, and crystal companions to enhance your practice.

I need to buy a gift and I’m lost — can you help me pick something?
Yes, I’d love to help! I love creating meaningful, personalized packages that can be tailored to someone's zodiac sign, name numerology, what they’re going through, or even something as simple as their favourite colour. Just reach out or stop by the shop, and we’ll put together something magical

Do you offer gift wrapping? 
Yes, if you order something as a gift please let me know and I will wrap it accordingly

Do you make seasonal or holiday-themed items?
I do! Keep an eye out for limited-edition creations around the moon phases, seasonal events, etc. Have a theme in mind? Let’s chat and make it happen.

Do you offer bundles or kits?
Yes! I often create themed bundles like self-love kits, new moon sets, crystal starter packs, and more. You can also build your own custom bundle—just message me!

Shipping: 
We aim to get things to you as quickly as possible. If you are local, and delivery is available, your item will be hand delivered. 
Flat rate shipping is $10, and is FREE on orders over $100.

How long will it take to get my order?
Most ready-to-ship items go out within 3–5 business days. Custom pieces may take a bit longer depending on the details, but I’ll always keep you updated!

Do you ship internationally?
Right now I ship within Canada, but I’m working on expanding! If you're outside my current shipping area, feel free to message me and I’ll see what I can do.

Return policy:
Returns or exchanges accepted within 7 days, a 20% restocking fee will apply. 
No returns on custom made items unless something arrives damaged. 

Privacy policy: 
Your privacy is important to us. Any information given to us will not be shared, except when necessary for shipping or deliveries.